Value-creating conversations
start here
Turn ordinary conversations into extraordinary and value-driven exchanges, and ensure that every interaction, whether with artificial agents or humans, is productive and memorable.

Why was the customer frustrated?

Did the agent ask for permission?

How can the agent improve?

Why did the call result in a follow-up?

Did the agent resolve the customer issue?

Did the agent use empathetic language?

Did the agent need to get assistance from a colleague?

Why did the agent need to ask a colleague for help?

Why was the call so long?

What can be improved on our webpage to minimize thee number of calls?

Start with AI

Value-creating conversations
start here

Use AI to transform your customer interactions.

Turn ordinary conversations into extraordinary and value-driven exchanges, and ensure that every interaction, whether with artificial agents or humans, is productive and memorable.

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20-40 %

højere kundetilfredshed ved at forbedre dialog

15-20 %

optimering af driften ved automatisering af opgaver

30 %

forbedring af fastholdelse ved at identificere succesfulde strategier

CAPTURI IS A TRUSTED PARTNER IN OUR CUSTOMERS' JOURNEY TOWARDS MORE AI BASED CUSTOMER SERVICE OPERATIONS
Create extraordinary customer experiences
Discover more about AI
Insights
Assistant
ARTIFICIAL AGENTS
Insights
Get to know your customers
Discover what happens in your customer center and get automated insights to improve customer satisfaction, reduce average handling time, increase win-back and sales strategies, and automate tedious tasks.
Increase customer satisfaction
​Reduce conversation length
Improve first call resolution
Increase retention and win-back
Automate interaction tagging, root causes, and summaries
Automate customer satisfaction scores
Assistant
Reduction in conversation length
Helping your agents to do their best job possible by providing your agents with automated real time knowledge.
Automatic generation of knowledge articles
Dynamic suggestion for new knowledge articles
Easy searchable knowledge database
Artificial Agents
Phone and text conversations managed with AI
Direct customers into the right queue and answer some of your most trivial questions automatically and instantly.
Identify questions to be answered by AI vs. humans
Intelligence routing to queue and agents
Handle simple questions with AI
Free up agent time for more value-creating customer conversations

Results that speak for themselves

See how Our customers uses conversational ai
Check out our knowledge universe
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Start the conversation here

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