Streamline your sales department

Empower your sales team with Capturi’s tailored solutions. Learn what makes your sales calls successful, replicate best practices across your team and save hours of manual work.

Achieve a higher success rate

Gain unique and qualitative insights into what characterizes your most successful sales calls and replicate best practice across the team.

Capturi gives you valuable insights into your customers’ objections and how your sales reps solve specific tasks.

Get better compliance

Make sure your team follows your company script and sticks to your agreements.

 

Capturi documents all conversations and makes it easy and efficient to ensure that each sales rep is following scripts, KPIs and best practices within different focus areas.

Save valuable time and resources

Save hours of manual work and give concrete, effective, and individual feedback directly to each salesperson.

With a library filled with concrete and good examples you can increase employee satisfaction and ensure a faster onboarding of new employees

We currently analyse 5 million customer conversation annually

Customer cases

 

Customer insights and onboarding using Capturi

  • Data-driven insight into customer inquiries
  • Reduction in the number of inquiries as a result of improvement initiatives
  • +60% improvement in the number of security questions asked
  • +15% improvement in responsiveness to customers

These are some of the results Lunar has achieved after deploying Capturi.

View the entire case here

Challenge:
Lunar is experiencing tremendous growth in customers after receiving their banking license and launching their business product. This growth has led to a large increase in customer phone inquiries, as well as the need to recruit and onboard many new employees for a complex industry.

How Capturi helps:
Lunar uses Capturi for multiple different use cases. Primarily, Capturi is used to identify the most important issues that customers are calling about. Once Lunar identifies these issues, call reduction initiatives are launched to ensure an efficient customer center and great customer experiences.

 

In addition to customer insights, Lunar also uses Capturi to onboard new employees. This is mainly done by using the library feature to create examples of best practices in different areas. This has made the onboarding process both more streamlined and more efficient.

Effective onboarding and knowledge sharing using Capturi

  • 40% less time spent on onboarding
  • 20% better performance
  • 15% less turnover

These are some of the results Peak Marketing has achieved among their new reps after having implemented Capturi

View the entire case here

Challenge:
Peak Marketing’s employees are geographically dispersed throughout the world. As a result, it can be difficult to be close to each rep and provide ongoing feedback. Also, it is challenging to onboard new employees when they are not physically together. Especially in a call center, where onboarding and training new employees has traditionally been done through methods such as ‘tapping’ more experienced agents.

How Capturi helps:
Peak Marketing uses Capturi’s intuitive library feature to create examples of ‘best practice’ in different areas. This has streamlined and simplified both their onboarding process and ongoing training and knowledge sharing within the organization. Specifically, Peak Markting used Capturi’s AI-powered platform to create a catalog of examples from specific conversations in areas that are important to the company. Areas such as:

  • Product descriptions
  • Objection handling
  • How to talk about pricing
  • Good ways to start or end a conversation
  • How to answer the most common questions

Both new and more experienced employees always have the library at hand when inspiration is needed, or knowledge needs to be shared in a distributed workplace.

Get a head start with Capturi

We have made it easier for you to manage your sales team with 3 integrated use cases:

Coaching and Onboarding – provide fast and effective feedback

Save valuable resources and empower your sales team both quickly and efficiently.

With Capturi, you can streamline and provide concrete feedback to individual salespeople, and ensure that new hires only have access to listen to – and learn from – your most successful conversations. 

This way, you will create higher employee satisfaction, ensure faster onboarding, and achieve a higher win rate.

Relevant features for you who are interested in coaching and onboarding: 
Library with good examples
Comment function with the possibility of direct feedback.

Compliance - ensure quality and documentation

All your sales calls are documented. This makes it easy and effective for you to ensure that your sales team is following the agreed script and adhering to best practices and KPIs.

Capturi’s solution makes it possible to document compliance and ensure focus on quality – especially when working remotely.
In this way, you ensure that your employees follow your guidelines.

Relevant features for you who have interest in coaching and onboarding:
Trackers
Automatic identification of particularly good and less good words
Automatic subject identification

Voice of the Agent – your sales team's Silver Bullet

Increased insight into the Voice of the Agent allows for dynamic and constant development of best practices based on the performance of your most successful salespeople.

Share successful techniques with the rest of the team, and identify and improve on challenges to ensure quality calls and sales team performance.

Relevant Features for those interested in Voice of the Agent:
Trackers
Quality and documentation assurance
Automatic subject identification
Automatic identification of particularly good or less good words
Library with good examples

What other sales managers say about Capturi

Capturi’s intuitive platform enables us to assure quality in our conversations much faster and more efficiently. This frees up resources that we can use for more coaching of our employees, among other things.

Thomas Jensen

CTO, Salescorp

Capturi makes it easy and efficient to share knowledge about best practice. Among other things, the library and commentary function helps us with targeted onboarding of new employees and ongoing training of experienced ones. It’s a perfect alternative to having sales people listening to each conversation manually.

George Høye

Owner, Peak Marketing Group

As a supervisor, Capturi helps me to dive deeper into our conversations and provide better and more targeted feedback and coaching. I use trackers and segments to easily find the relevant conversations to coach.

Supervisor

Danish insurance company

From call recordings to valuable insights

Capturi is a dynamic software that is continuously improved and changed in line with customer needs. Join us behind the scenes of Capturi and learn how conversations are transformed into valuable and business-specific insights

Join us on a virtual tour

Come on a guided tour and discover how Capturi can help your sales team achieve a higher win rate.

Dive into the different features and learn how to realise your full potential, save valuable time and copy best sales reps’ techniques.

LEARN HOW CAPTURI CAN ASSIST YOUR SALES TEAM

Are you responsible for the sales department in your organisation?
 

And are you curious about how to achieve a higher success rate, save valuable time while ensuring that your salesteam follow their script?

 

Book a meeting and find out how we can help you and your team, using data-driven and company specific insights.

Call Jacob

Phone number: +45 89 87 37 84